Shipping & Returns

SHIPPING POLICY

As a small business, all orders are packed with love and care

Orders are typically processed within 1 - 2 working days
During launches, promotions, and busy seasonal periods, processing times may be slightly longer
Working days do not include weekends or bank holidays

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

UK Shipping

We currently ship across the United Kingdom using trusted courier services;

Royal Mail Tracked 24 - Estimated delivery: 1-2 working days after dispatch.
Royal Mail Tracked 48 - Estimated delivery: 2-4 working days after dispatch.
Local Collection - Local collection may be available for customers in the Bexleyheath area. If collection is available, this option will appear at checkout, and you will be contacted when your order is ready.

If you have any questions regarding delivery please feel free to get in contact with us.

RETURN & EXCHANGE POLICY

Shine Bright Home Fragrance provide you with very high quality products, and we thoroughly check every order before we dispatch, ensuring it meets our high standards.

If in the unfortunate event, you are unhappy with your purchase, please do not hesitate to get in touch with us so we can discuss this.

Customer satisfaction is our main priority and we want all of our customers to be happy with their purchase and the experience they receive.

When contacting us, please include a photo and describe your concerns and we will get back to you as soon as possible.

Any queries, email us at: info@shinebrighthomefragrance.com